Job Summary

Yampl connects language learners with native-speaking tutors for live, one-on-one video lessons. As our Customer Support Specialist, you'll be the first point of contact for both tutors and students — helping them book lessons, resolve account issues, troubleshoot video call connections, and get the most out of the platform. This junior-level role is ideal for someone passionate about education and helping people across cultures. No prior support experience required — we provide full training on our tools and processes.

What You'll Do

• Respond to tutor and student inquiries via email and in-app chat, helping them navigate the Yampl platform
• Help users troubleshoot video call issues, booking problems, and account setup questions
• Onboard new tutors by guiding them through profile creation, availability setup, and their first lessons
• Monitor user feedback and flag recurring issues to the product team to improve the platform
• Follow up with students after their first lesson to ensure satisfaction and encourage continued learning
• Help manage tutor payout inquiries and assist with scheduling or rescheduling lessons

Qualifications

• Excellent written communication skills — most support is handled via email and chat
• Genuine interest in education, language learning, or working with international communities
• Comfortable using web-based tools and learning new software quickly
• Empathetic and patient — you enjoy helping people solve problems
• Fluency in a second language (Spanish, Portuguese, Hindi, etc.) is a plus but not required
• No prior customer support experience needed — we provide comprehensive training

Benefits

• On-the-job training
• Work from home
• Comprehensive training and professional development support
• 401(k) retirement plan
• Health insurance