Job Summary

Yampl connects language learners with native-speaking tutors for live, one-on-one video lessons. As our Customer Support Specialist, you'll be the first point of contact for both tutors and students — helping them book lessons, resolve account issues, troubleshoot video call connections, and get the most out of the platform. This entry-level role is ideal for someone passionate about education and helping people across cultures. No prior support experience required — we provide full training on our tools and processes.

What You'll Do

• Respond to tutor and student inquiries via email and in-app chat, helping them navigate the Yampl platform
• Help users troubleshoot video call issues, booking problems, and account setup questions
• Onboard new tutors by guiding them through profile creation, availability setup, and their first lessons
• Monitor user feedback and flag recurring issues to the product team to improve the platform
• Follow up with students after their first lesson to ensure satisfaction and encourage continued learning
• Help manage tutor payout inquiries and assist with scheduling or rescheduling lessons

Qualifications

• Excellent written communication skills — most support is handled via email and chat
• Genuine interest in education, language learning, or working with international communities
• Comfortable using web-based tools and learning new software quickly
• Empathetic and patient — you enjoy helping people solve problems
• Fluency in a second language (Spanish, Portuguese, Hindi, etc.) is a plus but not required
• No prior customer support experience needed — we provide comprehensive training

Benefits

• Flexible schedule
• On-the-job training
• Work from home
• Comprehensive training and professional development support
• 401(k) retirement plan
• Health insurance

About the Role

We're looking for a passionate Sales & Marketing Representative to help grow our community of language learners and tutors. You'll be at the forefront of our growth strategy, connecting with potential customers and building relationships that drive our mission forward.

Responsibilities

• Develop and execute marketing campaigns across social media platforms
• Identify and reach out to potential tutors and language learners
• Create engaging content that showcases our platform's value
• Track and analyze marketing metrics to optimize campaigns
• Collaborate with the team to improve user acquisition strategies

Requirements

• 1+ years of experience in sales, marketing, or related field
• Excellent written and verbal communication skills
• Experience with social media marketing and content creation
• Self-motivated with the ability to work independently
• Passion for education and language learning

What We Offer

• Competitive salary + performance bonuses
• Flexible remote work environment
• Opportunity to grow with a fast-paced startup
• Be part of a mission-driven team making education accessible
• 401(k) retirement plan
• Health insurance

About the Role

We're seeking an experienced Senior Software Developer to join our engineering team and help build the future of language learning. You'll work on our React-based platform, develop new features, optimize performance, and mentor junior developers. This is a high-impact role where you'll shape the technical direction of our product.

Responsibilities

• Design and implement scalable features for our language learning platform
• Write clean, maintainable code following best practices
• Collaborate with product and design teams to deliver exceptional user experiences
• Optimize application performance and ensure reliability at scale
• Mentor junior developers and contribute to technical decision-making
• Participate in code reviews and maintain high code quality standards

Requirements

• 5+ years of professional software development experience
• Strong proficiency in React, JavaScript/TypeScript, and modern frontend development
• Experience with RESTful APIs and backend integration
• Familiarity with cloud services (AWS, GCP, or similar)
• Strong problem-solving skills and attention to detail
• Excellent communication skills and ability to work in a remote team

What We Offer

• Competitive salary with equity options
• Fully remote work environment
• Health, dental, and vision insurance
• Flexible PTO and work-life balance
• Professional development budget
• 401(k) retirement plan

About the Role

We're looking for a motivated and empathetic Customer Success Associate to join our growing team. You'll be the bridge between our platform and our users — ensuring tutors and students have an exceptional experience from onboarding through long-term engagement. You'll proactively reach out to users, resolve issues before they escalate, and identify opportunities to help users get the most value from our platform.

Key Responsibilities

• Serve as the primary point of contact for onboarding new tutors and students
• Proactively monitor user engagement metrics and reach out to users who need assistance
• Respond to user inquiries via email and chat, resolving issues promptly
• Identify at-risk users and implement retention strategies to reduce churn

Benefits

• Competitive salary ($58,000 - $66,000/year)
• Fully remote work environment
• On-the-job training and mentorship
• Opportunity to grow into a leadership role
• 401(k) retirement plan
• Health insurance

About the Role

This is a full-time remote role for an English Tutor. You will provide one-on-one and small group English tutoring sessions online, help students improve their speaking, reading, writing, and grammar skills. Our AI-powered teaching tools handle lesson planning so you can focus on helping students learn. No prior teaching experience required.

Qualifications

• Strong knowledge and ability to teach conversational English
• Excellent communication and interpersonal skills
• Patience and enthusiasm for working with students of varying skill levels
• Previous teaching experience preferred but not required

Benefits

• $63,837 - $70,348/year
• 401(k) retirement plan
• Health insurance
• Fully remote work environment
• AI-powered teaching tools — no lesson planning required